社交电商把分享放进同一个环境，聊天应用则进一步把购物变成连续沟通。消费者不再只浏览静态页面，而会询问“多久能送到”。这种互动足以减少售后不确定性，也让品牌从一次曝光进入更长的决策流程。 好的智能导购首先应该提问，而不是急着发送购买链接

The history of digital conversation begins long before mobile apps. In the period of mainframe dominance, computers were massive, institutional, and far from ordinary users. Work was usually handled through queued jobs. People prepared punched cards, submitted programs and data, and waited for a